Frequently asked questions
How far in advance should I book?
Our calendar opens 60 days ahead, and we allow bookings up to 48 hours before the shoot. Rush services for same-day or next-day are available for an extra fee.
What happens if the weather is bad?
Desert storms blow in fast. We'll watch the forecast and reschedule at no charge, or allow you to choose to let us proceed and replace skies digitally.
Do I need to prep the home?
Yes, we will do minor styling if needed, but we don't do staging.
Do I need to be on site?
Not required; remote hosts welcome.
Can pets be home during the shoot?
We love pets, but free-roaming animals prolong shoots and appear in mirrors. Please secure them in a room we're not photographing.
When will I get my photos?
Standard delivery is within 48 hours via a private gallery + ZIP download. 24 24-hour rush is available for an additional fee.
Can I reuse the images if I list on multiple platforms?
Yes, the license is platform-agnostic for the life of this property.
How often should I refresh photos?
We recommend once per year or any time you upgrade amenities. Photos should reflect the current space as accurately as possible.
Can I get the RAW files?
To protect our brand and editing workflow, RAW files stay in-house. High-res TIFFs are available at $25/image if you need them.
What if the host isn't happy with a photo?
One round of minor edits is free within 7 days. If we missed something critical, we'll reshoot that angle at no cost.
What's your cancellation policy?
Cancel or reschedule up to 24 hours in advance for a full refund of your deposit. Inside of 24 hours, the deposit is retained to cover reserved time.